Customer Service Retail Quiz


This quiz tests your ability to assess situations and decide on the best option or solution available for dealing with the problem presented. The options presented are not the best ones, but often force you to choose from among a set of worst alternatives.
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Diane Foster bought a product from your company one day ago but is upset and frustrated because she said the product is defective and does not work. How will you deal with her issue?
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Identify the best option.
Timothy bought one of your company’s products but has problems using some of its features. He has visited your store to ask for help, but the place is unusually busy with many customers. What will you do?
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Identify the best option.
You work in the Billing Department of your company and a customer has called you to complain that the invoice she received is incorrect because some of the prices listed were not the amounts quoted on the quotation provided previously. She is threatening to return her purchases unless the matter is resolved quickly. Her customer history shows that she is a longstanding and significant customer. What will you do?
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Identify the best option.
Your company has run a very successful advertising campaign in the local media and on social media. The campaign offered customers large discounts on merchandise for one day, Monday. It is now approximately 11:00 am on Monday and your office has received a deluge of visits from potential customers seeking to take advantage of your company’s offer. However, based on information you have received from the Inventory Department, you don’t have sufficient stock to supply all customers. What will you do?
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Identify the best option.
A customer came to your office this morning with his invoice and a product he purchased three days ago and requested a refund. He claims the quality of the product is not what he expected. According to company policy, products must be returned with the original packaging intact. However, when the item was examined at the counter, it was discovered that the package was damaged even though it was returned within the refund period. How will you handle this situation?
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Identify the best option.
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